Refund Policy
This Refund Policy explains how cancellations, returns, and refunds work on WSL Portal (بوابة وصل). It applies to Orders for products and services placed through the Platform.
1. Scope
Refunds apply to amounts actually paid. For cash-on-delivery or cash-on-pickup Orders, no refund is due until payment has been collected. Card and other electronic payments are refunded according to the rules below and the payment provider’s processes.
2. Cancellation before fulfillment
You may request cancellation by contacting support with your Order number. Approval depends on Order status and the Partner. When a cancellation is approved, items may be restocked and any paid amount is entered into our pending-refund settlement process.
3. Returns after delivery
You may request a return where items are defective, not as described, or wrongly fulfilled. Contact support with your Order details. We and/or the Partner may request inspection or additional information. When a return is approved, eligible items may be restocked and paid amounts enter pending-refund settlement.
4. Limited or non-returnable items
Some items may be limited or non-returnable, including perishable or opened consumables where health or safety applies; custom or special orders; goods that have been used or installed; services already performed; and RFQ negotiations that have not been paid. Additional rules may appear on a listing or at checkout.
5. Partner and platform roles
Partners are primarily responsible for quality and fulfillment of their listings. WSL Portal mediates disputes and processes refund settlement when payment was collected through the Platform.
6. Method and timing
Approved refunds are issued using the original payment method where possible (for example card reversal or cash settlement). Timing depends on the payment provider and our operations team completing settlement of the pending refund. We do not guarantee a fixed number of calendar days in all cases.
7. Partial refunds
If only some line items are cancelled or returned, a partial refund may be issued for the approved portion.
8. How to request
Email support@wslstores.com or call +966 59 199 5998 with your Order number. Keep packaging and proof of purchase or delivery as requested while your request is reviewed.
9. Changes
We may update this Refund Policy. The effective date above will change when updates are published.
1. Scope
Refunds apply to amounts actually paid. For cash-on-delivery or cash-on-pickup Orders, no refund is due until payment has been collected. Card and other electronic payments are refunded according to the rules below and the payment provider’s processes.
2. Cancellation before fulfillment
You may request cancellation by contacting support with your Order number. Approval depends on Order status and the Partner. When a cancellation is approved, items may be restocked and any paid amount is entered into our pending-refund settlement process.
3. Returns after delivery
You may request a return where items are defective, not as described, or wrongly fulfilled. Contact support with your Order details. We and/or the Partner may request inspection or additional information. When a return is approved, eligible items may be restocked and paid amounts enter pending-refund settlement.
4. Limited or non-returnable items
Some items may be limited or non-returnable, including perishable or opened consumables where health or safety applies; custom or special orders; goods that have been used or installed; services already performed; and RFQ negotiations that have not been paid. Additional rules may appear on a listing or at checkout.
5. Partner and platform roles
Partners are primarily responsible for quality and fulfillment of their listings. WSL Portal mediates disputes and processes refund settlement when payment was collected through the Platform.
6. Method and timing
Approved refunds are issued using the original payment method where possible (for example card reversal or cash settlement). Timing depends on the payment provider and our operations team completing settlement of the pending refund. We do not guarantee a fixed number of calendar days in all cases.
7. Partial refunds
If only some line items are cancelled or returned, a partial refund may be issued for the approved portion.
8. How to request
Email support@wslstores.com or call +966 59 199 5998 with your Order number. Keep packaging and proof of purchase or delivery as requested while your request is reviewed.
9. Changes
We may update this Refund Policy. The effective date above will change when updates are published.